Three staff have been sacked and police were called after reports vulnerable residents were abused at a specialist mental health care home, the ECHO can reveal.
The home cares for adults with learning difficulties, mental illnesses or other impairments.
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The Care Quality Commission (CQC), the council and Liverpool Clinical Commissioning Group (CCG) have all been monitoring the specialist mental health facility since the allegations came to light.
Merseyside Police also launched an investigation into allegations that two residents at the home were subject to “verbal abuse” by members of staff.
A police spokesman told the ECHO: “We received a report on February 5 2020 that staff at Vancouver House had verbally abused a woman and man who were resident at the home.
“Three members of staff was dismissed by the care home after the allegations came to light and the Care Quality Commission and social services also made aware.
“Following enquiries, witnesses declined to support police action and no further action will be taken in the matter, pending further evidence coming to light.”
Liverpool Council said it could not comment on individual allegations but confirmed the concerns “had been substantiated”, leading to the sacking of the three suspects.
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A spokesman said: “We can confirm that safeguarding concerns were raised about three members of staff towards a resident at the home and reported to Liverpool City Council and the police in February.
“These concerns were fully investigated in line with Liverpool City Council’s safeguarding procedures and we worked with health partners on this. The three staff members were suspended during the investigation.
“As a result of the investigation the concerns were substantiated and a number of recommendations were made to the home which included that the home complete an internal investigation.
“The council closely monitors how a home acts on recommendations, and this has included unannounced social work visits and regular contact with the residents.”
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Vancouver House has since been inspected by the CQC receiving an overall rating of ‘Requires Improvement’ although the sub-categories Effective, Caring and Responsive managed ‘Good’ ratings.
Priory Adult Care, which runs Vancouver House, told the ECHO its own safeguarding procedures had identified the incidents.
A spokesman said: ““The safety and well-being of the people we support is of paramount importance to us. Following reports made under our own safeguarding procedures, three members of staff were dismissed, and we have worked closely with the police and safeguarding authorities throughout.
“We have put additional welfare measures in place and the last CQC report, following a visit in March this year, said the home was ‘good’ for being ‘caring’, ‘responsive’ and ‘effective’.”